Refund policy

At Ava and Allen, your satisfaction is our priority. If something isn’t quite right with your order, we've made returns quick and easy—because your comfort and confidence are important to us.

Our 90-Day Return Guarantee

If you're not completely happy with your purchase, you have 90 days from the delivery date to return it. Whether the fit’s off or you’ve had a change of heart, we’ve got you covered.

To return an item, please ensure:

• The item is unused, unwashed, and in its original condition

• All tags and packaging are intact

• You have proof of purchase (your order confirmation email works great)

To begin the return process, just email us at support@avaandallen.com with your order number and reason for return. Our friendly support team will guide you every step of the way. Customers are responsible for return shipping costs.

Fast, Easy Refunds

Once we receive and inspect the returned item, we’ll process your refund within 10 business days. Refunds will be issued to the original payment method, and we’ll notify you when it’s complete.

Please note:

• Original shipping is always free—no restocking fees or hidden charges

• Customers are responsible for return shipping and customs costs for change-of-mind returns or exchanges

• If your item is damaged or incorrect, don’t worry—we’ll sort it out for you. Just email us at support@avaandallen.com, and we’ll make it right, no questions asked.

Have Questions?

We’re here to help with any return or refund inquiries. Feel free to reach out:

• Email: support@avaandallen.com

• Business Hours: Monday to Friday, 8:00 AM to 5:00 PM (EST)

We’re committed to making your experience with Ava and Allen as easy and enjoyable as possible—stylish, simple, and stress-free.`

Contact Information:

• Store Name: Ava and Allen
  
• Phone: +1 626-452-7079
  
• Email: support@avaandallen.com
  
• Business Hours: Monday - Friday: 8 AM - 5 PM (EST)